Shipping Policy

Last Updated: 18/11/2025

At ddcare.in, we aim to provide fast and reliable delivery of all orders. This Shipping Policy explains how we manage processing, shipping, and delivery of our products.

1. Order Processing Time

Orders are processed within 1–2 business days after successful payment.

Orders placed on weekends or public holidays will be processed on the next business day.

In case of delays due to stock, weather, or other issues, customers will be notified.

2. Shipping Methods & Delivery Time

We deliver through trusted courier partners across India.

Estimated delivery time:

Local / Within City: 1–3 days

Within State: 3–6 days

Metro Cities: 4–7 days

Rest of India: 6–10 days

Delivery times may vary due to:

Courier partner delays

Weather or natural events

Remote location constraints

High-volume periods (festivals, sales)

3. Shipping Charges

Shipping charges may vary depending on:

Customer location

Total order weight

Courier partner charges

You can view the exact shipping charge at checkout before placing the order.

Free shipping may be offered during special promotions or on orders above a certain amount.

4. Tracking Your Order

Once your order is shipped:

You will receive a tracking number via SMS/email/WhatsApp

You can track the shipment through the courier partner’s website or tracking link

If tracking is not updated for 24–48 hours, it could be due to courier system delays.

5. Delivery Attempts

Courier partners usually attempt delivery two or three times.

If undelivered due to:

Wrong address

Customer not reachable

Customer unavailable

The package may be returned to us. Additional charges may apply for re-shipping.

6. Damaged or Missing Items During Delivery

If you receive a damaged, tampered, or open package:

1. Do not accept the delivery (if possible)

2. Take clear photos/videos of the package

3. Contact us immediately at [Insert Email / Phone]

We will assist with replacement or resolution after verification.

7. International Shipping

Currently, we do not offer international shipping.

(If you want international delivery added, I can modify this.)

8. Change of Delivery Address

You may request a change of address before the order is shipped.

Once shipped, the address cannot be changed.

Some courier partners may allow rerouting for an additional fee (if supported).

9. Delayed Deliveries

While we strive for timely delivery, delays may occur due to:

Holidays

Strikes

Weather conditions

Courier backlog

Remote locations

In such cases, we request your patience and understanding.

10. Contact Us

For any shipping-related queries, contact:

DEVADEVA ENTERPRISES
Near Chitranjali Studio
Tc 57/2939-1, HRA 49
Thiruvallam. P. O,
Trivandrum - 695027
Kerala,India

Website: ddcare.in

Email: ddcaretvm@gmail.com

Phone: 9020011331